Shipping policy

Shipping Policy:

  • Order Processing Time: All orders are processed and shipped within 1-5 business days.
  • Tracking Information: After your order is shipped and received by the carrier, we will provide you with a tracking number via email. You can use this tracking number to monitor your package’s progress. Please allow 24 to 72 hours for the tracking information to update.
  • Shipping Time: Transit times vary by location and carrier. Usually, packages arrive within 3-7 business days for domestic orders. International orders may take longer.
  • Large Items: Shipping times for large items such as tables, chairs, and sofas may take an additional 1-2 weeks due to their size and weight.
  • Shipping Address Changes: If you need to change your shipping address, please contact us immediately by emailing info@motivodecor.com with your new address. Once the order has been shipped, we cannot alter the shipping address.
  • Carriers: We use reliable carriers such as FedEx, DHL, and others to ensure your items reach you safely and on time.
  • Shipping Address Changes: If you would like to change the shipping address for your order, please contact us by email (info@motivodecor.com) and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Return Policy:

  • Return Eligibility: Items must be returned within 14 days of purchase. They must be in their original condition, unused, and in the original packaging.
  • Return Process: To initiate a return, please contact our customer service team to receive a return authorization (RA) number and return instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.
  • Refunds: Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.
  • Exchanges: Exchanges are accepted within the 14-day period. Please follow the same return process and indicate the desired replacement item.
  • Damaged Items: If your item arrives damaged, please contact customer service immediately with photos of the damage. We will arrange for a replacement or refund.
  • Non-Returnable Items: Certain items, such as custom-made products or clearance items, may be non-returnable. Please check the product description for details.

For any further questions or assistance, our customer service team is available to help. We are committed to providing you with a smooth and satisfactory shopping experience.